We offer a minimum 12 month warranty on belts, sleeves, wraps and soft suits. If your item fails within this period, please contact us to resolve the issue. We always aim to repair a product in the first instance. If the item is non-repairable we will replace it for free.
If your knee sleeves start showing signs of wear and deterioration within 12 months, this does not constitute a warranty claim.
Knee sleeves are subject to repetitive heavy stress, and consideration is given for fair wear and tear as is compliant with ACCC regulations.
If you use choose to use your knee sleeves as shin guards, this is fine, however, it will void any warranty claim on deterioration within 12 months.
Wrist and Knee Wraps
If your wraps start showing signs of wear and deterioration within 12 months, this does not constitute a warranty claim.
Wraps are subject to repetitive stretching and abrasion from the velcro, consideration is given for fair wear and tear as is compliant with ACCC regulations.
Massage Guns come with a 12 month warranty for mechanical failure. This is due to the repetitive loads massage guns experience over their lifetime.
We do not honour warranty if the massage gun is used incorrectly or not as advised.
Defects / Repairs
If your belt is failing within it's warranty period, please contact us to resolve the issue. We typically aim to repair the belt first as we have all tooling and materials necessary at our warehouse.
When contacting us, please send any images of the damage or fault so we can quickly diagnose the issue.
If your belt lever has failed (any part of the original lever cast or the pin insert) however your belt has clear signs of mistreatment, e.g. throwing it at a wall, dropping it, chipped paint, dents, etc; this will not constitute a warranty claim as we do not advise to use the product this way.