If for any reason you are not fully satisfied with your purchase please contact us within 14 days of purchase so that we can resolve any problems. Any exchange must be in original condition, unused and with original packaging.

The customer is required to cover postage costs back to us, as is compliant with ACCC law. If the item is found to be defective we will refund the cost of any postage so please include your receipt in any return.

Please ensure you understand our terms and conditions prior to sending a return back to us. All returns must be accompanied by a Return Authorisation Form, this can be obtained via the link below

RETURN AUTHORIZATION FORM PDF

TERMS AND CONDITIONS OF RETURNS

WHAT ITEMS ARE RETURNABLE?

  • within 14 days of receipt of your shipment
  • in original condition
  • no markings from chalk, no scuffs or damage to goods
  • unwashed and unworn apparel
  • in original packaging
  • We accidentally sent you the wrong item
  • Your product is damaged or defective (best to contact us first to verify this)

WHAT ITEMS ARE NON-RETURNABLE?

  • gift cards
  • consumables
  • discounted or clearance items

ORDERED THE WRONG SIZE?

No worries, we will organise an exchange of size for you. Please be aware in the case you have ordered the wrong size you are required to cover shipping costs involved in the exchange.

DID WE SEND YOU THE WRONG ITEM?

Please contact us immediately and we will rectify your order immediately. Please remember to include your Australia Post receipt in your return, this will be credited to your credit card, paypal or Afterpay account (whichever was used for purchase).

DOES YOUR ORDER HAVE A DEFECTIVE PRODUCT?

In the very rare occurrence you receive an item that is damaged, defective or not as described we can get a replacement out to you immediately. Please contact us and we will arrange this for you.

IMPORTANT: WHEN SHIPPING BACK TO US

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit amp; therefore advise you take out shipment registration of insurance with your postal carrier. Loaded Lifting will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Once your return is shipped to us, we ask that you please allow for adequate time for shipping and processing time. Our customer service team will email your new tracking to you once processed.